Refund policy

Return & Exchange Policy

We make every Verb piece with care and intention. This policy is our commitment to stand behind what we make, clearly, fairly, and without fine print.

01  WHAT WE ACCEPT

We process return and exchange requests only in the following cases:

1.  Wrong product — you received a product different from what you ordered.

2.  Manufacturing defect — broken zip, faulty stitching, hardware damage, or similar issues present at the time of delivery.

02  WHAT WE DO NOT ACCEPT

We do not process returns or exchanges for:

— Change of mind

— Colour appearing different from how it looks on screen

— Personal preference or expectation not met after purchase

— Products that have been used, washed, or altered in any way

— Products returned without original packaging or tags 

03  HOW TO RAISE A REQUEST

Email us at hello@verbbyverb.com within 72 hours of delivery with the following:

— Your order invoice (attached)

— An unboxing video — showing the sealed package being opened, with the defect or wrong product clearly visible from start to finish

Note: Requests submitted without both the invoice and unboxing video will not be processed. The video must be unedited and recorded at the time of opening the parcel.

04  TRANSIT DAMAGE

If your product was damaged during delivery, share a clear unboxing video showing the damaged outer packaging and the product inside. Transit damage is handled on the same terms as a manufacturing defect, we will verify and resolve accordingly.

05  WHAT WE OFFER

Once your claim is verified by our team, we follow this order of resolution:

1.  Replacement — We replace the product with the same item. This is always our first preference.

2.  Store Credit — Valid for 6 months from date of issue, offered if replacement is unavailable.

3.  Refund — To your original payment method, only if both replacement and store credit are not possible.

For COD orders: please share a valid UPI ID via email so we can process any refund directly.

06  OUR RESPONSE TIME

We will respond to your email within 3 working days of receiving it. If your request is approved, Verb will arrange a reverse pickup at no cost to you. Please retain the original packaging until the pickup is completed.

07  COLOUR EXCHANGE

If you'd like to exchange your product for a different colour of the same product, here's how it works:

— Submit your request within 5 days of delivery via email with your order invoice

— The product must be unused, in its original condition, with all tags and packaging intact

— A flat exchange fee of ₹200 applies to cover logistics

— Exchange is subject to availability of the requested colour

— Once we receive and inspect the returned product, we will dispatch the new colour to you

Colour exchange is available for the same product only. Exchanges across different products are not available under this window.

08  GENERAL CONDITIONS

— This policy applies to purchases made directly through verbbyverb.com

— All items must be returned in their original packaging with tags intact

— Products showing signs of use, damage caused by the customer, or missing packaging will not be accepted

— Verb reserves the right to reject a request if the above conditions are not met

— Customised or personalised products are not eligible for return or exchange